![]() ******* first requested for us to do a "Move Service," (moving an existing and older Rainbow system from one location to another), over the phone. We are so upset and disappointed about this experience! If you don't want a stressful headache DONT BUY FROM RAINBOW OF ST.CLOUD. Nothing says I don't want to deal with you quiet like we don't want to put anymore time into you as a customer then we have to. We have a bunch of boards, hardware,and plastic in 50 different boxes. We made the trip today to get it and there is nothing together. We communicated through a different employee and set up a time to pick the swing set up. What! We called the Bloomington store and got in touch with the owner who seemed to be understanding and waved the fee if we purchased a different set. S wouldn't give us info to talk to the owner but said he would let us bring it back and we would need to pay a 600 restocking fee. We brought these issues up to rainbow and they offered to replace the boards( that was not a possibility as this set was rotten) S said he would talk to the owner and get back to us as we wanted to return it. It wasn't until the weather warmed up and we started to work on it that we notices that thIs thing had cracked boards, boards that are rotten,a Crack all the way across where the metal rung is for the kids to step up and not to mention an animal had been chewing on this thing. wrong! We purchased a used set we got it home and got it off the trailer and seen that it was in rough shape. It was great! So we thought they were good the first time why not buy from them again. One piece of advice to current and future owners, register your set and follow the warranty rules which will keep your set safe for play and also let you take advantage of repairs / replacements if you happen to need it. The staff and management at the Vernon Hills store were very customer focused and the whole process was wonderful. Rainbow stands behind their warranty, even after 16 years. ![]() ![]() The install was scheduled in advance and the team arrived on time, completed the work in under 4 hours, cleaned up everything and our set is pretty close to brand new! They shipped the parts to the Vernon Hills store for free and I had to pay only for installation of the new parts. After having done that and providing pictures of our set, the corporate office approved a warranty replacement of about half of our whole set, everything that needed to be fixed up. ![]() When I called the Vernon Hills store to ask about quoting how much it would cost in parts and labor to fix it, they directed me to file a warranty claim on the corporate website. The crows nest and decks fell into disrepair and needed replacement after a hard winter even after having re-stained the whole system pretty much annually. Our children and their friends used our 3 swing, 2 deck, slide and crows nest playset from ages 6 and 10 through current. Rainbow Play Systems of Illinois in Vernon Hills and the Rainbow Corporate Office provided outstanding service this year (2023) on our play set which we purchased in 2007. ![]()
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